Warranty and Returns Agreement

1. Limited Warranty:

• Fjornval.com provides a limited warranty on certain products, guaranteeing that they will be free from defects in materials and workmanship under normal use for a specified period. The warranty period and terms vary by product and are outlined in the product description or included documentation.

2. Warranty Exclusions:

• The warranty does not cover damage resulting from accidents, misuse, abuse, neglect, natural disasters, unauthorized modifications, or any other factors beyond normal use.

3. Initiating a Warranty Claim:

• To initiate a warranty claim, please contact our customer support team through our website or via email. Provide your order number, a detailed description of the issue, and any relevant photos or documentation.

4. Warranty Process:

• Our team will review your warranty claim and may request additional information or documentation if needed.
• If the product is determined to be covered by the warranty, we will provide instructions for returning the item.
• Upon receiving and inspecting the item, we will either repair or replace it, depending on the nature of the issue and product availability.

5. Returns for Non-Warranty Reasons:

• If you need to return a product for reasons other than warranty claims, please refer to our Exchange and Return Policy for eligibility, initiation, and return process details.

6. Return Authorization:

• For both warranty and non-warranty returns, a return authorization is required. Contact our customer support team to obtain authorization before sending any items back to us.

7. Customer Responsibilities:

• Customers are responsible for shipping costs associated with returning items, unless covered by warranty.
• Ensure that items are securely packaged to prevent damage during transit.

8. Refund or Replacement:

• If a refund is applicable, it will be processed to the original payment method.
• If a replacement is provided, it will be subject to product availability.

9. Duration of Warranty:

• The duration of the warranty is specific to each product and is outlined in the product documentation or description.

10. Customer Support:

• Our customer support team is available to assist you throughout the warranty and returns process. Feel free to reach out to us with any questions or concerns.

Fjornval.com is dedicated to providing high-quality Viking-inspired products, and our warranty and returns policy reflects our commitment to customer satisfaction. By shopping with us, you agree to abide by the terms outlined in this Warranty and Returns Agreement. We appreciate your understanding and cooperation. Skål!