Exchange and Return

At Fjornval.com, we want you to be completely satisfied with your Viking-inspired treasures. If, for any reason, you need to exchange or return an item, we've outlined our policies below to ensure a smooth process.

1. Eligibility for Exchange and Return:

  • We accept returns and exchanges within 30 days from the date of purchase.
  • To be eligible, items must be in their original condition, unused, and in the original packaging.
  • Customized or personalized items are not eligible for return or exchange unless they arrive damaged or defective.

2. Initiating an Exchange or Return:

  • To initiate an exchange or return, please contact our customer support team through our website or via email. Provide your order number, a brief reason for the return or exchange, and any relevant photos if the item is damaged.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item received is damaged or defective.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original payment method within a reasonable timeframe.

5. Exchanges:

  • If you wish to exchange an item for a different size, color, or variant, please specify the desired replacement when contacting customer support.
  • Exchanges are subject to availability. If the requested item is unavailable, a refund or store credit may be offered as an alternative.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will work to resolve the issue promptly by offering a replacement or issuing a refund.

7. Non-Returnable Items:

  • Gift cards and downloadable products are non-returnable.

8. Customer Support:

  • Our dedicated customer support team is available to assist you throughout the exchange and return process. Feel free to reach out to us with any questions or concerns.

At Fjornval.com, we are committed to ensuring your satisfaction with every purchase. We appreciate your understanding and cooperation in adhering to our exchange and return policies, allowing us to continue providing high-quality Viking-inspired products and exceptional customer service. Skål!